We only accept Exchange or Return if the product you received a wrong model caused by us.
If you wish to return an item purchase from backlamp.com please follow the instructions below within 7 days of delivery.
- You must provide the correct Return Tracking number when filing the Return Form in order to get your return successfully processed.
- Regular products can be returned for refund, exchange, or store credit, whereas, bespoke or made-to-measure products can only be returned for alteration.
- Once the Fulfillment center has received and inspected your return (Usually within 72 hours of receipt), you will receive an email confirmation that your return is completed. In case of a refund, it will be issued within 7 days. Please note, depending on your financial institution it may take an additional 2-10 business days for the credit to post to your account
backlamp.com Team is happy to help!
Email us at email@example.comRefund Instructions:
Once we have received and inspected your return (usually within 72 hours of receipt), your exchange order will be processed and delivered to you within the next 15 business days. In case of a refund, it will be issued within 7 business days and you will receive an email confirmation that your return is completed. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
The customer is entitled to refund/return, in the following cases
- Wrong product received by the customer
Personalized or other customized products may not be returned for refund or exchange under any circumstances.