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Refund Policy

Refund Policy:

If you wish to return an item backlamp.com  please follow the instructions below within 30 days of delivery.

    1. Pack the item(s) securely in the original product packaging. All items must be returned in good condition. In case the item(s) is received in damaged condition, please contact the customer support.
    2. Send the return package to the following address,

      please include your order details slip with the item(s).

      Address Line: 125 Douglas 
      City: Staten Island
      Zip Code: 10304
      Tel: +1 (727) 441-2856
  • The package should be shipped pre-paid through a traceable method like USPS or any Insured Parcel Post.
  • Please Note:
    Customers have to bear charges for shipping back the item to us. Shipping and Handling costs and other charges are non-refundable. We cannot accept COD deliveries.
    • You must provide the correct Return Tracking number when filing the Return Form in order to get your return successfully processed.
    • Regular products can be returned for refund, exchange, or store credit, whereas, bespoke or made-to-measure products can only be returned for alteration.
    • Once the Fulfillment center has received and inspected your return (Usually within 72 hours of receipt), you will receive an email confirmation that your return is completed. In case of a refund, it will be issued within 7 days. Please note, depending on your financial institution it may take an additional 2-10 business days for the credit to post to your account.

    Have questions?

    uwello.com Team is happy to help!

    Email us at support@backlamp.com

    Refund Instructions:

     

    We want to ensure a satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange almost everything within 30 days of delivery for a full Refund or Exchange.

    Once we have received and inspected your return (usually within 72 hours of receipt), your exchange order will be processed and delivered to you within the next 15 business days. In case of a refund, it will be issued within 7 business days and you will receive an email confirmation that your return is completed. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

    The customer is also entitled to refund/return, in the following cases

    • Wrong product received by the customer
    • Products have some defects
    • Product damaged in shipping
    • Product tampers
    • Please Note: Change of mind is not applicable.

      Personalized or other customized products may not be returned for refund or exchange under any circumstances.

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      Client service

      OUR CONTACTS:

      ALL WEEK 24/7

      +1 (727)441-2856

      Support@backlamp.com

      Address:125 Douglas Rd ,
      Staten Island, New York ,10304
      United States of America

      Delivery:

      Free delivery all orders of $120 or more of eligible items across any product category qualify

      PAYMENTS:

      Credit Card: Visa, MasterCard, Maestro, American Express

      RETUN POLICY:

      You can return any item purchased within 16 days of the delivery date

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